Privacy Policy

Shipping and returns

TracyShoes does not sell, share or trade customer personal information collected online with third parties.

All our products are processed and shipped within 3 business days.

Shipping time is 7-15 days.

Please be sure to include a valid phone number with the delivery address so you can negotiate a reschedule with the courier if you are not at home at the time of delivery.

Personal information collected online will only be disclosed with your authorization and consent, within our corporate group and to third parties for the purposes for which the information was collected. For example, conducting sales transactions for products of your choice on our website.

When you register for a TracyShoes account, the personal information we collect may include your:

Name
Shipping Address
Email Address
Date of Birth (optional)
Gender (optional)

the TracyShoes website , other personal information we collect may include:

Phone number
Mobile number
Shipping address
Credit card details (optional) and payment method

The mandatory personal information we collect from you will be used and/or shared within our corporate group and with third parties for one or the following purposes:

• Delivery of products you purchase from our website. For example, we may pass your name and address to third parties, such as our courier service or selected suppliers, for the purpose of delivering products to you;
• To notify you and update you on product delivery and for customer support purposes;
• Provide you with SKU and other related product information;
• To process your order and provide you with the services and information available through our website and that you may request;
• Allow us to manage your account registered with us;
• Verify and conduct financial transactions related to your online payments. For example, payments you make through our website will be processed by our appointed agent. Disclosure to these data processing agents (such as our designated agent in this case) is necessary in order to carry out the sales transaction you have selected.

Optional personal information, such as date of birth and gender, is used to conduct research on our user demographics and to enable us to enhance your experience by sending you suggestions or information in the form of promotional emails that we think you may find useful. Your experience when visiting our website. By providing us with this optional personal information, you will be deemed to have agreed to participate in our research and receive the above recommendations or information.

Subscribe to our marketing and promotional materials

In addition to the personal information described above, when you register a TracyShoes account with us, you will be asked from time to time if you would like to subscribe to our marketing and/or promotional materials. These marketing and/or promotional materials may originate entirely within our group of businesses or through affiliated relationships with third parties. If you choose to so subscribe, you are deemed to have consented to the processing of your personal information for these purposes within our corporate group and/or by third parties. You can unsubscribe from marketing messages at any time by selecting the unsubscribe function in electronic marketing materials.

Access actual orders

Your actual order details may be stored with us, but for security reasons we are unable to retrieve them directly. However, you can access this information by logging into your account on the website. Here you can view details of completed, open and pending orders and manage your address details, bank details and any newsletters you may have subscribed to. You undertake to treat personal access data confidentially and not to provide it to unauthorized third parties. We are not responsible for any misuse of passwords unless such misuse is due to our own fault.

Access and update your personal information

the TracyShoes website to access and update your personal information.

The tracking we implement is based on display advertising (for example, remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and may collect information such as age, gender, interests, and interactions with ad impressions.

Using Ads Settings, visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads.

TracyShoes and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on someone's past visits to your website and the whole internet

Security of your personal information

TracyShoes ensures that all information collected will be stored safely and securely. We protect your personal information in the following ways:

• Allow access to personal information only via password;
• Maintain technology products to prevent unauthorized computer access; and
• Securely destroy your personal information when it is no longer required for our record retention purposes

Disclosure of Personal Information

We will not share your information with any other organization other than our corporate group and third parties directly related to and necessary for the purchase of products, delivery of products and the purposes authorized by you. TracyShoes may be required to disclose personal information in special circumstances , such as when there is reason to believe that disclosure is necessary to prevent a threat to life or health, or when disclosure is required by law. TracyShoes is committed to complying with the Personal Data Protection Act 2010 and in particular its policies and corresponding guidelines and orders.

TracyShoes has violated your privacy, please contact customer service and we will resolve the issue.

Computer data collected is not necessarily personal information

When you visit TracyShoes , our company's servers will automatically record the information your browser sends when you visit the website. This data may include:

• Your computer’s IP address
• Browser type
• The web page you visited before visiting our website
• you visit in TracyShoes
• Time spent searching for these pages, items and information on our site, visit times and dates and other statistics

This information is collected for analysis and evaluation to help us improve our website and the services and products we offer. This data is not combined with any other personal information.

Changes to Privacy Policy

TracyShoes reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be posted on our website. You should review this Policy each time you visit our website so that you are aware of the most current applicable version of this Policy.

Complaint about invasion of privacy

If you are dissatisfied with the way your inquiry or complaint is handled, please feel free to contact Customer Services.